Cancellation, Refunds & the Show-Up Guarantee

Cancelling a booking

• 24 hours or more before your service — free cancellation. 100% refund of everything you paid, including taxes. No deductions, no gateway fees.
• Less than 24 hours before your service — no refund (the airport team has already been dispatched for your flight). See the flight-disruption rule below for the exception.
• Anything that goes wrong on our side — 100% refund, including taxes.

Flight delayed, rescheduled, or cancelled by the airline?

We move your booking to your new flight free of charge — even inside the 24-hour window. Just send your booking reference and the new flight details on WhatsApp or email as soon as you know them. We track your flight anyway, but a quick message makes sure nothing is missed. If we can’t serve you at the new time, you get a 100% refund.

You can also voluntarily reschedule once, free, with at least 24 hours’ notice.

How refunds are paid

• To your original payment method within 5–7 working days.
• Refunds are processed in the currency you paid in (INR). If you paid with an internationally issued card, your bank converts the refund at its daily exchange rate — the same way your original payment was converted.
• You’ll receive a confirmation on email / WhatsApp when the refund is initiated.

How to cancel or reschedule

WhatsApp us at +91 95999 93821 or email info@airportporterservice.com with your booking reference. Cancellation requests are actioned the same day.

The small print (kept small)

• Refunds are not available for incorrect flight details supplied at booking, guest no-shows, add-on purchases, late arrival that leads to denied boarding by the airline, or misconduct.
• The Show-Up Guarantee requires: a confirmed booking, correct flight and contact details, you being at the designated meeting point (or reachable on the number you gave us) at the scheduled time, and a claim within 48 hours.
• The legally binding version of this policy is Terms of Service, Clause 5. This page is the plain-English summary; if the two ever differ, Clause 5 prevails.